Further enhancing the seamless user experience of SpyHunter, the Spyware HelpDesk for SpyHunter subscribers has combined the latest in advanced malware removal technology with 24/7 customer support through its interactive services. SpyHunter’s Spyware HelpDesk provides subscribers with several levels of support to resolve even the toughest malware problems.
Cybercriminals and hackers constantly update and alter malware to avoid detection by anti-malware utilities like SpyHunter. To proactively combat ever-evolving malware and other threats and issues, SpyHunter’s malware detection databases are frequently updated. SpyHunter also connects to our cloud servers for additional malware identification capabilities.
Unlike some other anti-malware solutions, SpyHunter and its Spyware HelpDesk are committed to going to extra lengths in working with subscribers to assist in removing stubborn malware and addressing other system issues. Subscribers can generate and submit a Diagnostic Report, which can be transmitted directly to our technical support team.
Within 48 hours, one of our technicians will review your Diagnostic Report and generate a unique fix designed to address your system’s individual issues. Fixes are transmitted directly to SpyHunter, which can then execute them using its built-in advanced removal engine. The process is very user-friendly. When a fix is received by SpyHunter, you will receive a notification that it is ready to be applied. Applying the fix is as simple as clicking the “Apply Fix” button. SpyHunter will take care of the rest.
Our Spyware HelpDesk Support Center offers optional one-on-one customer care, included with your subscription at no extra charge.
If neither SpyHunter nor the Spyware HelpDesk custom fix is able to resolve a subscriber's issue, subscribers have the option to have our customer support technicians contact them by phone. Our technicians can conduct a remote control session on the subscriber’s PC to assist with unresolved issues.
SpyHunter’s Spyware HelpDesk makes it easy to generate and submit support tickets to request assistance with a variety of issues. The Spyware HelpDesk provides a convenient and user-friendly interface to create new tickets and to view existing tickets. Technical support assistance for your computer issues is just a few clicks away!
Diagnostic Reports are a valuable feature of the Spyware HelpDesk. At your option, you can generate and transmit a diagnostic report directly to our technical support team. The Diagnostic Report includes information on executable files currently running in memory, data in Registry auto-start locations and certain executable files that may not have been identified by SpyHunter. A technician can review your Diagnostic Report to identify malware and other issues on your system. You will have the opportunity to review the Diagnostic Report data before you opt to transmit it to our support team.
When you open a support ticket and submit a Diagnostic Report, the report can be analyzed by a technician. After identifying possible issues, the technician can create and transmit a custom fix, specifically engineered to resolve your individual issue(s). Subscribers are notified, directly in SpyHunter, when a fix is ready to apply. When the fix is ready, users can click a button to have SpyHunter automatically apply the fix using its advanced malware removal engine. This service is included with your subscription at no additional charge!
SpyHunter has successfully completed a rigorous and demanding review upholding and complying with AppEsteem’s high standards for the commitment to protecting the rights of consumers and users. SpyHunter’s certification satisfies over 100+ different App Certification Requirements (ACRs) covering a variety of the most comprehensive consumer-protection oriented guidelines in the software industry.
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Operating Systems Supported
Microsoft® Windows® XP (32-bit) Home/Professional/Tablet PC/Media Center (32-bit) with Service Pack 3 or later
Microsoft® Windows® Vista (32-bit and 64-bit) Starter/Home Basic/Home Premium/Business/Ultimate
Microsoft® Windows® 7 (32-bit and 64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate
Microsoft® Windows® 8, Windows 8.1 and Windows 8 Pro (32-bit and 64-bit)
Microsoft® Windows® 10 Home/Professional/Enterprise/Education (32-bit and 64-bit)
Minimum Hardware Requirements
1 GHz CPU or faster
1 GB of RAM or more
200 MB of available hard disk space or more